Target Participants: Middle management and general staff

 

Suggested Class Size: 25

 

Duration: 09:00 – 17:00

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Objective: To enable the participants to develop stronger interpersonal and communication skills useful for success in their careers

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Highlights of the Program

1. Overview of interpersonal skills and Communication Model

2. Awareness of self and others; differentiating between submissive, aggressive and assertive behavior types

3. Active Listening – concepts, benefits and application

4. Understanding nonverbal communication

5. Effective communication skills for enhancing external relationship with customers

6. Effective communication skills for enhancing internal relationship with colleagues

7. Delegate and handle criticisms effectively

8. Role play practice in a variety of scenarios

9. Video cases sharing

10. Experiential exercise

對象：中層管理人員及一般員工

 

建議每班人數：25人

 

時間：09:00 – 17:00

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培訓目的：協助提升參加者之職場人際及溝通技巧

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課程內容簡介

1. 人際及溝通技巧整體概念

2. 知己知彼：三種常見行為偏向

3. 積極傾聽的概念、好處，以及應用方法

4. 解讀身體語言

5. 如何有效與顧客溝通

6. 如何有效與同事及上司溝通

7. 如何有效授權及處理批評

8. 角色扮演練習

9. 錄像個案分享

10. 體驗式活動